087966 41740
care@airaglow.in
India
PRIVACY POLICY
Last Updated: 1st September 2026
Aira Skin & Hair Care (“we,” “us,” or “our”) operates the website www.airaglow.in (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
By using our Site, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Personal Information:
When you visit our Site, register an account, place an order, or interact with us, we may collect the following information:
– Full name
– Email address
– Phone number
– Shipping and billing address
– Payment information (processed securely through third-party payment gateways)
– Order history and preferences
Automatically Collected Information:
– IP address
– Browser type and version
– Operating system
– Pages visited and time spent on the Site
– Referring website or source
– Device information
– Cookies and similar tracking technologies
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
– To process and fulfil your orders, including shipping and delivery
– To communicate with you about your orders, inquiries, and requests
– To send promotional offers, product updates, and newsletters (with your consent)
– To improve our website, products, and customer experience
– To detect and prevent fraud or unauthorised activities
– To comply with legal obligations and resolve disputes
– To personalise your shopping experience
3. SHARING YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
– Payment Gateways: To process your payments securely (e.g., Razorpay, PayU, or similar providers)
– Shipping Partners: To deliver your orders (e.g., Shiprocket, Delhivery, India Post, or similar logistics providers)
– Service Providers: Third-party services that assist us in operating our website, conducting our business, or servicing you
– Legal Requirements: When required by law, regulation, or legal process
4. COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect certain features of the Site.
We use cookies for:
– Essential website functionality (cart, login sessions)
– Analytics and performance monitoring
– Marketing and retargeting (with your consent)
5. DATA SECURITY
We implement industry-standard security measures to protect your personal information, including:
– SSL encryption for all data transmission
– Secure payment processing through PCI-DSS compliant payment gateways
– Restricted access to personal information on a need-to-know basis
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order-related data is retained for a minimum of 8 years as required under Indian tax and accounting regulations.
7. YOUR RIGHTS
You have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your personal information (subject to legal obligations)
– Opt out of marketing communications at any time
– Withdraw consent for data processing
To exercise any of these rights, contact us at care@airaglow.in.
8. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. CHILDREN’S PRIVACY
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:
Name: Aira Skin & Hair Care
Email: care@airaglow.in
Phone: 087966 41740
Grievances will be addressed within 30 days of receipt.
12. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
Aira Skin & Hair Care
Email: care@airaglow.in
Phone: 087966 41740