Shipping Policy

Last Updated: 1st September 2026

At Aira Skin & Hair Care, we strive to deliver your skincare products safely and on time. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of orders placed on www.airaglow.in.

1. SHIPPING COVERAGE

1.1. We currently ship to all serviceable pin codes across India.

1.2. We do not offer international shipping at this time.

1.3. Certain remote or restricted areas may have limited delivery options or extended delivery timelines. If your pin code is not serviceable, you will be notified at the time of checkout.

2. SHIPPING CHARGES

2.1. Free Shipping: All prepaid and COD orders above ₹499 qualify for free standard shipping across India.

2.2. Orders below ₹499: A flat shipping fee of ₹49 will be applicable, which will be displayed at checkout before payment.

2.3. Cash on Delivery (COD): COD is available on select orders. An additional COD handling charge may apply and will be shown at checkout.

2.4. Shipping charges are non-refundable in case of returns due to change of mind. For returns due to damaged, defective, or wrong products, shipping charges will be refunded.

3. ORDER PROCESSING

3.1. Orders are processed within 1-2 business days after payment confirmation.

3.2. Business days are Monday to Saturday, excluding public holidays and national holidays.

3.3. Orders placed after 2:00 PM IST or on Sundays/holidays will be processed on the next business day.

3.4. You will receive an order confirmation email with your order details immediately after placing your order.

3.5. Once your order is dispatched, you will receive a shipping confirmation email/SMS with your tracking number and courier partner details.

4. ESTIMATED DELIVERY TIMELINES

Delivery timelines begin from the date of dispatch, not the date of order placement.

4.1. Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad):

• Standard Delivery: 3-5 business days

4.2. Tier 2 and Tier 3 Cities:

• Standard Delivery: 5-7 business days

4.3. Remote and Rural Areas:

• Standard Delivery: 7-10 business days

4.4. North-Eastern States, Jammu & Kashmir, Ladakh, and Island Territories:

• Standard Delivery: 7-14 business days

Note: These are estimated timelines and may vary due to factors beyond our control such as weather conditions, courier delays, natural disasters, strikes, or other unforeseen circumstances.

5. SHIPPING PARTNERS

5.1. We work with reputed logistics partners to ensure safe and timely delivery of your orders. Our shipping partners may include Shiprocket, Delhivery, BlueDart, DTDC, Ecom Express, India Post, and other trusted courier services.

5.2. The choice of courier partner is determined based on your delivery location and serviceability for the fastest possible delivery.

6. ORDER TRACKING

6.1. Once your order is shipped, you will receive a tracking number via email and/or SMS.

6.2. You can track your order using the tracking number on:

• Our website at www.airaglow.in/order-tracking
• The courier partner’s website directly

6.3. If you face any issues with tracking your order, contact us at care@airaglow.in or call 087966 41740.

7. DELIVERY PROCESS

7.1. Our courier partner will attempt to deliver your order at the shipping address provided by you at the time of checkout.

7.2. Please ensure someone is available at the delivery address to receive the package. You may be required to show a valid ID for COD orders.

7.3. If delivery is unsuccessful on the first attempt, the courier partner will make up to 2 additional attempts. After 3 failed attempts, the order will be returned to us.

7.4. For returned-to-origin (RTO) orders:

• Prepaid orders: A full refund will be processed within 7-10 business days
• COD orders: No charges will be applied

1. INCORRECT OR INCOMPLETE ADDRESS

8.1. Please ensure that your shipping address, pin code, phone number, and landmark are accurate and complete.

8.2. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

8.3. If an order is returned to us due to an incorrect address, we will contact you to verify the details. Re-shipping charges may apply for the second dispatch.

9. DAMAGED SHIPMENTS

9.1. All our products are carefully packaged to prevent damage during transit.

9.2. If you receive a damaged or tampered package:

• Do not accept the delivery if the outer packaging is visibly damaged. Refuse the shipment and contact us immediately.
• If you have already accepted the delivery, contact us within 48 hours at care@airaglow.in with photographs of the damaged product and packaging.

9.3. We will arrange a replacement or full refund for damaged shipments as per our Refund and Cancellation Policy.

10. DELAYS AND FORCE MAJEURE

10.1. While we make every effort to deliver within the estimated timelines, delays may occur due to:

• High order volumes during sales or festive seasons
• Courier partner delays
• Weather disruptions or natural disasters
• Government regulations, lockdowns, or restrictions
• Strikes, protests, or civil unrest
• Technical issues

10.2. In case of significant delays, we will notify you via email or SMS and provide an updated delivery estimate.

10.3. We shall not be held liable for any losses arising from delivery delays caused by events beyond our control.

11. MULTIPLE ITEMS IN ONE ORDER

11.1. If your order contains multiple products, they may be shipped together in a single package or separately depending on stock availability and warehouse location.

11.2. You will receive separate tracking details for each shipment.

11.3. Free shipping applies to the entire order value, not individual shipments.

12. CONTACT US

For any shipping-related queries, please contact us:

Aira Skin & Hair Care
Email: care@airaglow.in
Phone: 087966 41740

Our customer support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST.